Every GeoLens report is generated by querying multiple satellite and geospatial data systems. On rare occasions, a technical failure may cause report delivery to fail even after a successful payment.
In such cases, we do not issue cash refunds. Instead, we personally verify your payment, manually generate your report, and deliver the PDF directly to your email within 24 hours to 3 business days.
Our commitment is simple: You paid for a report — you will receive that exact report. If delivery failed on our end and you have proof, we will generate and send the PDF to you directly.
You can request manual re-delivery if all of the following are true:
⚠️ Note: Re-delivery requests submitted after 7 days from payment date cannot be verified and will not be processed. Contact us promptly if you faced an issue.
The following situations do not qualify for re-delivery or any other remedy under any circumstances:
Go to the Contact Us page at geo.thoibatrader.com and send an email with all three required items below. Incomplete requests cannot be processed.
A clear screenshot of the error page, blank screen, or failed download that appeared after your payment completed. The GeoLens URL must be visible in the screenshot.
Your bank SMS, UPI app confirmation, or Razorpay receipt showing: the amount deducted, transaction date and time, and Razorpay order/reference number. The amount must match your requested plan (₹299 / ₹799 / ₹1499).
In the email body, tell us the exact GPS coordinates (latitude, longitude) or address you entered, and which plan you purchased — Basic, Standard, or Premium. This is what we use to regenerate your exact report.
We cross-check your payment details against our server records. If the evidence confirms a delivery failure on our side, we manually generate your PDF and send it to your email within 24 hours to 3 business days.
All three items must be included in your email. A request missing any one item will not be processed.
Screenshot of the error page, crashed screen, or failed download that appeared after your Razorpay payment completed. The GeoLens URL must be clearly visible. Without this, the delivery failure cannot be confirmed.
REQUIREDBank SMS, UPI confirmation, or Razorpay receipt clearly showing: exact amount charged, transaction date & time, and Razorpay Order ID or reference number. Amount must match the plan you paid for.
REQUIREDThe GPS coordinates or address you entered for analysis, and the plan name — Basic (₹299), Standard (₹799), or Premium (₹1499). This is how we regenerate the exact report you paid for.
REQUIRED💡 Tip: Take your error screenshot immediately when the failure happens — before closing the browser. Once you close the tab it becomes much harder to document the failure.
Your payment screenshot amount must match one of these plan prices:
If your screenshot shows a different amount, mention it in your email and we will investigate accordingly.
To request re-delivery, visit the Contact Us page at geo.thoibatrader.com and send your email with all three required attachments. We aim to respond to every valid request within 1–2 business days.
Not sure if your case qualifies? Write to us anyway. We will review it honestly and let you know. We would rather investigate an unclear case than leave a genuine delivery failure unresolved.